Last week I interviewed Mark Settle. Mark is the author of Truth from the Valley, A Practical Primer on IT Management for the Next Decade and has held multiple CIO positions, most recently at Okta. 

Our conversation went through a myriad of questions on the current IT landscape, digital transformation and the future of work. We delve into questions like: 

  • What is the modern role of IT? 
  • 3 problems of SaaS at scale 
  • 500, 800 or 1400 SaaS apps in your org is the new normal?
  • Why do software implementations fail? 
  • Do ROI assessments on software work? 
  • Is the hype behind RPA real? 
  • And many more 

Below is the interview in full. 


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